ReSURV have designed, developed and supported on-line software systems since 2008.
We are committed to the quality of our products and services and also to helping our customers achieve their quality objectives.
Our work is in public and private sectors and covers several application areas.
Simple entry level systems
We provide entry level organisations with their key processes in customer support, service satisfaction, sales and marketing.
- Quick and easy to set up
- Organisation can focus on their priority areas
- Data accumulated in entry level can be transferred to bespoke systems if necessary
- Fully supported
Comprehensive bespoke systems
We also work with customers with more complex needs arising as they grow, to build comprehensive bespoke systems that work the way they do These are systems that can be adapted and extended as operations mature and requirements change. In our experience each organisation has its own way of working. We do not profess to psychic understanding about every aspect of your practices, but we do invest our time to understand customers' aims, plans and processes. We build systems that grow and continue to "work the way you do", because that is good for us as well as customers.
- Own standards, processes, terminology
- Add and adapt functions as operations grown and mature
- Commitment to gaining in depth understanding of the way customer work
- Grows as you grow the business
- Helping customers to understand systems capabilities and possibilities]=
- Fully supported
Simple and complex surveys
We provide systems which help customers design, plan and report on their surveys for understanding groups of people
Making affordable surveys for understanding people's needs, perceptions, attitudes, satisfaction, wellbeing, etc. Effective with both small scale and complex, multiple surveys.
Providing tools and support to
- Plan survey projects
- Design the questionnaires enhancing with speech and images where appropriate
- Give participant assess and communicate with intermediates
- Monitor progress and get immediate analysis of results as well as raw data
Individual and 360° assessments
We provide systems for presenting, scoring, reporting and communicating about questionnaire based assessments of individuals. They can be self assessed or assessed by professionals, family members, peers; anyone who knows the individual well including manages and staff. When several assessments are made of the same individual results can be compared to help understand different perspectives and changes over time. People can be invited to participate in several different way, including emails with embedded links. The systems provide notifications about completions and non-completion. A range of reports are available.
- any questionnaire based assessments
- peer, self, parental, professional assessments
- range of scored reports of each assessments
- rage of 360° reports
- overview reports for organisations and teams
- structures to segregate assessments for managers, workers, teams or groups
The way we work
Some of our systems are designed to be ready to use with little set up overhead. We also undertake bespoke development. Each has its place. Ready to use systems are easy to implement but provide essential functions for running key parts of an operation. They can be combined as needs demand.
Bespoke systems are for integrating may functions and end to end processes. They involve a good deal of effort for customers as well as ReSURV. We need to understand what customers are trying to achieve, and that requires commitment on both parts. We do not profess to know how to run your operations, but as our understanding grows we find we are able to make useful contributions, in particular in how to maximise the value of information that is accumulated.
Our approach:
- Emphasises understanding customers requirements and way of working
- Keeps customers systems in line with their evolving needs
- Prioritises security
- Delivers information in reports to the people who need it
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